Shipping policy

Shipping Policy

Last Updated: April 19, 2026

Thank you for shopping with Fermented Treasure, a brand owned by Celf Ventures Pvt. Ltd. All products are manufactured, packed, and dispatched by Celf Ventures Pvt. Ltd.

1. Order Processing Time

Orders are usually processed within 1–3 business days after successful payment confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

2. Shipping Coverage

We currently ship across India. Delivery availability may vary depending on courier serviceability in your location.

3. Estimated Delivery Time

Estimated delivery timelines after dispatch:

  • Metro Cities: 2–5 business days

  • Other Cities / Towns: 3–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, festivals, strikes, or unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment.

We may offer free shipping promotions from time to time.

5. Order Tracking

Once your order has been shipped, tracking details will be shared via email, SMS, or WhatsApp (where applicable).

6. Delivery Attempts

Courier partners may make multiple delivery attempts. If delivery fails due to incorrect address, unavailable recipient, or unreachable contact number, additional charges may apply for re-shipping.

7. Damaged or Missing Orders

If your package arrives damaged, tampered with, or items are missing, please contact us within 48 hours of delivery with photos/videos and your order number.

8. Address Accuracy

Customers are responsible for providing complete and accurate shipping details. We are not responsible for delays or failed deliveries caused by incorrect information provided at checkout.

9. Contact Information

Fermented Treasure
A Brand of Celf Ventures Pvt. Ltd.

Email: thefermentedtreasure@gmail.com
WhatsApp / Call: +91 9496418969

10. Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice.